With these dueling considerations in mind, we distilled our research findings into seven guiding principles for digital transformations at any stagenascent, progressing, or stalled: 1. Which pillar is the right starting point for your company depends on your context, needs, but also your digital maturity. As previously announced, Wesfarmers OneDigital is led by Nicole Sheffield and currently includes the OnePass subscription program and the Advanced Analytics Centre. Help using this website - Accessibility statement. Announcing the half-year results, Managing Director Rob Scott said: pleasing progress continues on Wesfarmers digital strategy. For most organizations, the people aspect of transformation refers to the access they have to consumers, clients, and employees. For example, a large retail bank which we studied entered a range of different industries, such as transportation (ride sharing), content distribution (music and TV), e-health and retail marketplace just to name a few. Information includes sales data, stock availability, store remuneration, markdowns and waste. Because of the back-end technology, were able to deploy this information in very easy-to-use, graphically intuitive front-ends on tablets to people in our shops and at work.. Results. You have to enjoy it to do this job and youve got to be constantly testing whether youre pushing technology because its cool, or if youre pushing solutions and options that will make a difference to the customer and team.. Digital transformation can mean a lot of different things. Except this is not really the final step after you evaluate results, you need to go back to the data. Often this is the first step on the digital journey. As the figure below shows, five components are needed to execute an organizations digital transformation: Digital transformation starts with people, which is a useful reminder that whenever we talk about data especially valuable data there are humans at the end of it. 2023 ZDNET, A Red Ventures company. It will remain so until cloud [providers] understand and contemplate the same levels of redundancy we take for granted in the way we have active-active data centres, for example, he claims. All rights reserved. According to Harvey, certain loads are always going to be difficult for large corporates to move into the cloud. Established in 2022, Wesfarmers OneDigital brings together the Groups digitally native businesses, including the Catch marketplace, the OnePass membership program and the OneData Group data asset. On the back of its solid growth, Kmart continues investment in digital and technology. Tweedie posed the ethical question of whether organisations are avoiding making assumptions on who the normal user is, emphasising that it is important to "[think] about who are the most vulnerable users and how could your project can affect them negatively". Recognize the emotional side of digital transformation. On average, we would perceive that hosting most loads is still marginally cheaper internally than externally, but we expect that as the cloud fully matures that line is going to shift, he says. ", Joining Lowthorpe in the discussion was ATO deputy commissioner and head of the Smarter Data Program Marek Rucinski who said data and analytics, business, and IT form a "triangle" where there is "always a push and pull between those three sides and those three talking together is where the magic happens.". Through all of his work, Harvey says innovation and ideas have come both from within IT, as well as across the organisation. we equip you to harness the power of disruptive innovation, at work and at home. She has implemented a set of best practices and processes to ensure that they are truly transforming digitally. Learn howand get unstoppable. The key is to listen and think critically. Aug 27, 2019 - 8.57pm Share After years of talking about lifting its digital capabilities, Wesfarmers. Typically, companies tackle the first pillars we describe near the start of their digital transformation journey, although as they mature they may continually upgrade to add additional pillars. This is where technology gives way to analytics the science that helps us give meaning to the data. For example, when a European retailer changed its platform to serve customers better, it discovered it could also offer other retailers products with their improved ecommerce platform and digitized logistics, enabling the retailer to create an ecosystem of products and services from third party sellers to offer to their customers. Several global retailers are using digital channels, AI and predictive analytics to access prospects and customers, set up digital marketplaces, viral campaigns, and geo targeting campaigns. Lydia joined WES corporate office in Business development and commercial. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation. Investment in e-commerce capabilities, digital and technology initiatives have helped the Perth based conglomerate to achieve online sales growth of 35%. Wesfarmers OneDigital has set SaaS model standards for itself, supported by service standards, engineering practices and tools that together create a foundation for the nascent digital and data arm to grow. Going beyond what the legislative requirements is something I think creates sort of a threshold for ethical standards which is a really good mindset to have: are we protecting this asset in a way that customers want us to?". "When we talk about use case and they're saying where are the results with [this process], it helps in terms of getting that alignment and management of expectations, and when we talk about how do we think that use case is going forward, we've got that reference. View my verified achievement from Project Management Institute. In other words, you will only transform when you have managed to change how people behave, and how things are done in your organization. This is more than just swapping analog processes for digital ones; it is about rearchitecting the organization and the digital operations to serve customers better. CSIRO builds analytics platform to help Aussie farmers. To get that right we really need to invest in getting our foundations correct - and thats where PagerDuty comes in, to make sure we are adhering to our SLOs [service level objectives] and our SLAs [service level agreements], he said. It is no secret Bengaluru is the destination to recruit tech talent and Bunnings doesnt seem to be missing on that important tech link. Our database provides customer insight and contextual information on which enterprise applications and software systems Wesfarmers (Bunnings Warehouse) is running and its propensity to invest more and deepen its relationship with SnapHire, SAP, UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay . Where Harvey has placed his emphasis is on helping marketing to move from solving problems one by one, to building platforms people can use to solve problems at scale and more efficiently. If you want to scale the knowledge you have about your customers and employees, and replicate it across a big organization and in far more complex and unpredictable situations, you need to have data widely accessible and retrievable records of interactions with consumers, employees, and clients. What is needed is a shift in mindset, culture, and talent, including upskilling and reskilling your workforce so that they are future-ready. At the moment, the cloud isnt really geared for that; its geared for quick and easy renting of capacity. Also read: The Key Drivers Behind Rising AI Investment in Australia. The Challenge. There arent many roles that have such a diversity in focus and where you are literally down in the weeds working out how youre going to apply the latest patch to Internet Explorer, to the next day thinking about what service-oriented architecture we should be putting in place based on the assumption that well be deploying different types of sales terminals in different locations and channels long-term.. Like many things, its tempting to look for the conflict, but if you just focus on the win-win, the roles just naturally evolve themselves. She reports directly to Wesfarmers managing director, Rob Scott. In line with previous guidance, operating expenditure associated with the group's data and digital ecosystem is expected to be approximately AU$100 million during the 2022 financial year, the company said. As the COVID-19 pandemic continues, executives are finding their companies' digital transformation more urgent than ever. Ive loved making significant changes with my team and really making a difference to the way our team members work at Coles, and the way our customers shop with us, he says. Speaking on a panel about data-driven cultural change during the Gartner Data and Analytics Summit in Sydney on Monday, Wesfarmers general manager of Advance Analytics Alan Lowthorpe said that while data and analytics has historically served to complement an organisation's business strategy, a shift has occurred where data and analytics has become the business strategy itself. He was heavily involved in the transformation under Wesfarmers and has maintained a high-profile and impactful role during and post-acquisition. He describes his time at Coles in two chapters: The first as head of the Coles IT unit; and the second as a core business contributor. Leadership is always an argument with the past, with tradition it is the essential task of leaders to create a bridge between the past and the future, and in that sense digital transformation is not an exception to the rule, but the name we give to todays bridge. But at the heart of everything Coles IT has to do is deliver ways in which the business can save money so we can reinvest that money into the price point. Deloitte US | Audit, Consulting, Advisory, and Tax Services I think setting up PagerDuty right allows us to reflect what those business services are which are critical, what are some of the components which make those business services, and how we align it back to the right people when there are issues, which is critical in this day and age., Madan said that OneDigital is also using PagerDuty to manage its incident response faster, and in doing so, show its internal customers - the other Wesfarmers businesses - that we are reducing the risk [because] we can respond to issues faster.. As noted by customer experience expert Blake Morgan, when done strategically, digital transformation can improve stock prices and revenue in the long run. But that's an end-state that we want to move towards so I think it's really about at first -- in the initial stages -- allowing [for the development] of business priorities such as how can we help make better decisions faster," Lowthorpe said. AI for Good, says Westpac CIO, Pleasing Progress On Digital Strategy: Wesfarmers, The Key Drivers Behind Rising AI Investment in Australia, Woolworths Announces $700 million Technology Investment, The top Supply Chain Trends according to Gartner, Amazon Reimagines Retail With Amazon Dash Cart, Woolworths announces $700 million Technology Investment, Coles re-platforms digital channel and doubles online capacity. Without a model, a system, a framework, or reliable data science, any data will be useless, just like 0s and 1s. In a statement, Wesfarmers highlighted Sheffield's experience across . Wesfarmers finally goes digital Chanticleer is Australia's pre-eminent business column. The . Wesfarmers managing director Rob Scott has described the first half of the 2022 financial year as the "most disrupted period" for the company since the onset of COVID-19, due to extended government-mandated store closures and trading restrictions in Australia and New Zealand. He says the software has an open architecture, it sits in the cloud, it is low cost and it is flexible. Digital is not purely about the colour of the screen on the website, its what assets we as a company should be building that allow us to leverage multiple marketing initiatives and across multiple touch points. OneDigital broke cover in April, and has since gone on to unveil OnePass, a subscription program that consolidates products from across Wesfarmers' retail brands, and offers member-only prices as well as free delivery on many items. Safety -identifying contributing factors to safety incidents, Localisation- in-store product ranges are tailored to meet local conditions, Inventory optimisation- to improve in-stock position and increase productivity, Personalisation- for personalised marketing and customer interactions. Challenges in the marketplace with fast changing customer and business expectations; Limited digital asset availability Its problematic when companies decide to embark on a digital transformation agenda without having a clear definition, let alone vision, for what it means. Where organisations have been successful, Rucinski explained, they had combined the various points of views from their respective data analytics, IT, and business arms to form a cohesive business strategy. Eric Lamarre, Kate Smaje, and. Harvey has had plenty of occasions to both influence and instigate innovation at the Australian supermarket giant during his 10-year tenure. Chanticleer is Australia's pre-eminent business column. The program seeks to attract small and medium-size businesses by offering incentives to move their workloads to the cloud. Having the right leader, resources, and measures of success for the journey towards each different pillar can contribute greatly to success. Our diverse business operations cover: home improvement and outdoor living; apparel and general merchandise; office supplies;health, beauty and wellbeing; and an Industrials division with businesses in chemicals, energy and fertilisers, and industrial and safety products. At Wesfarmers we believe sustainability is about understanding and managing the ways we impact the communities and environments in which we operate, to ensure that we continue to create value in the future. Technology is a focus for the business. How about in Australia? Trevor Collens. During the half-year, Wesfarmers also continued to build out its data and digital ecosystem. Doing so will help you articulate what kind of digital transformation youre really talking about, and plan accordingly. Typically, the CIO or CTO should lead this pillar of digital transformation and the KPIs to indicate success are access to new tools, reduced maintenance costs, improved employee satisfaction, and better business performance. The first deputy CEO was in charge of this transformation and be built a team that contained individuals with strong innovation capabilities, which tested and built each new business. And you almost wonder whether it will ever model itself on that, because its always going to be a relatively low use case. Which pillar is the right starting point for your company depends on your context, needs, but also your digital maturity. Whats vital is that people receiving and implementing the technology own the project and want the outcome, he claims. Digital and omnichannel capability is a critical area for other retailers as well. It does require time and technology but the benefits, measured by the central KPIs, are savings in time, money, and people to solve business problems and serve customers. 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