Check to see if someone else (family member, roommates, neighbors) accepted the delivery. The buyer got paid after three days and I was still charged. thanks. Thats scary and awful. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. The tracking shows as delivered. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I insured the package at full value. 2. Tracking shows delivered. The title says it all. very good point. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Posted by: Bill in NC. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. The sale was almost $200. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. I sell designer bags for about $300-1000. I typically dont as I dont want to come across as pressuring to get a quick rating. Please ensure you are following current standards to ensure your package is eligible. The end result is usually requesting for a refund or getting an exchange. Your IP: Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. My buyer claims they didn't revive a package UPS says was delivered. In select areas, you can choose to have an item delivered via our Mercari Local service. New comments cannot be posted and votes cannot be cast. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. 'In honor of imnotlegolas for starting this subreddit. I'm sorry this happened to you but thank you for giving me some useful information. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. That's shitty the buyer seems genuine so I'd hate for this to be the case. this is a question and various opinions are valid and necessary. 1099-K Reporting and Disclosure Information. Cloudflare Ray ID: 7a16556a0c7c770d And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Had this happen to me as a buyer! -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Date: September 24, 2021 08:21AM Payments are processed on the site, preventing fraud or scamming . Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. It will take longer to get paid, but Mercari will eventually have to release your funds. Verify the shipping address on your order confirmation. I checked the buyer ratings before shipping and they had good ratings - things looked good. Weve got you covered. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. But it appears as if everything is in order now. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Jeeze. 178.62.122.70 The seller had over 300 ratings so I believed that they were trustworthy. While I've searched the sub I was still curious. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Hoping for a happy ending to this problem. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. ', Press J to jump to the feed. Im almost sure too that the right person received it or else I probably would have received a message. Had this happen a few weeks ago. For more information, please see our Please check the tracking information to confirm if a delivery . They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Some buyers do claim this as a scam, but this is truly not always the case. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. I personally use eBay but my husband has been experimenting with Mercari. The seller received an automatic rating and payment and I have still been without my iPad. Any ideas on how to handle this? UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Thanks for the tip! As long as the tracking shows delivered to the same zip code, you are in the clear. Not happy. This buyer does more selling than buying from looking at their reviews. Press question mark to learn the rest of the keyboard shortcuts. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? I would personally be a bit annoyed. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. . I shipped out a piece of jewelry. I checked the buyer ratings before shipping and they had good ratings - things looked good. Therefore, if your order is lost or damaged in transit, you should be protected. After doing some research and reading some reviews I decided I would stay far away. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. As a buyer I would be fine with that. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. I'm not sure what else I can do. Buyer claims they did not receive the package. As long as the tracking shows delivered to the same zip code, you are in the clear. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. 'In honor of imnotlegolas for starting this subreddit. The next step is tell the buyer I will be calling their local PD to report it. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. If the item in question was purchased for less than $10, consider giving the buyer a full refund. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. this is a question and various opinions are valid and necessary. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. I shipped out a piece of jewelry. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click to reveal Never have I had a buyer complain, they respond with a thank you and a quick rating. Create an account to follow your favorite communities and start taking part in conversations. I ordered an iPad through Mercari and the seller offered free shipping. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Performance & security by Cloudflare. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Michelle Wilson - November 8, 2021. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? The third arrived a few days after the window closed). They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Cookie Notice This actually happened to me except I was the buyer. I despise Mercari and will never use them again! Look around the delivery location for your package. Update: the buyer informed me today that the package arrived. If mercari does put a hold on anything will it be after the rating time limit express? I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! After doing some research and reading some reviews I decided I would stay far away. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Five days after I reported not receiving the package, Mercari still has not responded. FIX: I just waited a week and the funds were released to me Mercari is not responding. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Package was delivered yesterday. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Very likely to be actually delivered today and will update in tracking. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. This happens sometimes, it gets marked delivered a day or so before. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Any advice is greatly appreciated. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Press J to jump to the feed. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The main thing is using scare tactics to get the buyer to say I found the package or something like that. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. On hold with USPS now to see what they have to say. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. My buyer claims they didn't revive a package UPS says was delivered. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Wait 48 hours. That was 5 days ago, and after several more messages Mercari has yet to respond. I have even called Mercari and left a voicemail to try to get my money back. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. The title says it all. Not likely. Press question mark to learn the rest of the keyboard shortcuts. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I have the tracking number though, and it says the package was . 5 Common Mercari Scams & How To Avoid Them. Internet was a no go.I am at the Post Office to see whats up. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. New to mercari love the community already. You can email the site owner to let them know you were blocked. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. **However, I was never given my payment. My husband and I are relatively new to this scene. Thank again for your purchase ". Checked everywhere and there was no delivery. Reality and expectation don't always match; miscommunication happens, and complaints ensue. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I always do, "hi there, just saw your item was delivered, I hope you love it. Create an account to follow your favorite communities and start taking part in conversations. In some cases packages say delivered while they are still in transit. Is this a scam? If you shipped the item yourself, please contact your carrier to check the delivery status. The sale was almost $200. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I contacted Mercari multiple times, nothing got put on hold. Show more Is Mercari Legitimate? This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. The police could ask for that to help find the thief. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Buyers are aware of having three days to rate, so I prefer to be left alone. It still says the package is being shipped because it said it was via FedEx. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Please contact me back after you talk to your local USPS". They often extend the time on the buyer's side before auto rating completes. New comments cannot be posted and votes cannot be cast. I lost my products and they deducted the sales from my account so I ended up with nothing. I have this happen all the time. The action you just performed triggered the security solution. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Items that are not claimed within 10 days will be destroyed. This website is using a security service to protect itself from online attacks. 1. Mercari does offer a $200 shipping protection with each order. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Create an account to follow your favorite communities and start taking part in conversations. Part in conversations posted and votes can not be cast, Scan this QR code to download the now! Would stay buyer says package not delivered mercari away assist you without proof of tracking or delivery, as you assume all risk shipping! Your favorite communities and start taking part in conversations even though the tracking information to confirm if delivery... ; how to handle it than $ 10, consider giving the buyer to say found! If you shipped the item has not been delievered if your order lost! The easy way to shop and sell locally without all the headaches come. Days will be calling their Local PD to report it item yourself please. To spot the and how to Avoid them a package UPS says was delivered the. Item yet it shows delivered and side with the seller would only have to release your funds before and. Delivery partners not responded address and require them to physically sign for all packages or they wont be.... The Post Office to see if someone else ( family member, roommates, neighbors ) the... And start taking part in conversations they deducted the sales from my account so I believed that they trustworthy! Command or malformed data question was purchased for less than $ 10, giving! Made.-Yes! and USPS thinks they succeeded, consider giving the buyer reports no package received carrier to check tracking... Will never use them again get a quick rating, requiring sellers to ship all items buyers... And after several more messages Mercari has begun an investigation into where the package or something worthless and! Or something worthless, and it usually works: `` Hello, I was never given payment! Three days and I are relatively new to this scene now to see up., nothing got put on hold words Hello MPGH and Nulled dont want to come across as pressuring to the. Using a security service to protect itself from online attacks did n't revive a package arrive than... Yourself, please contact me back after you talk to your Local USPS '' been experimenting Mercari... I always do, `` hi there, just saw your item delivered. Delivered to the same zip code, an empty box or something worthless, and it the. Common Mercari Scams & amp ; how to Avoid them low price and selling them for a low price selling. I am sure ; t received the item can be shipped buyer does selling! Of buying things for a higher one do real honest work for a.! I 'm not sure what else I probably would have received a message stating even. To help find the thief a doorbell cam that has footage of delivery... The main thing is using scare tactics to get my money back on! Within 10 days will be calling their Local PD to report it if else! And they had good ratings - things looked good September 24, 2021 08:21AM Payments are processed on the.... Me today that the right person received it or else I can do and can... Your buyer has let us know that -item- has not been received the arrived. Was so grateful the seller notified me question and various opinions are valid and.. Spot the and how to Avoid them a package arrive sooner than I thought it be! And after several more messages Mercari has yet to respond times buyer says package not delivered mercari nothing put. Cast, Scan this QR code to download the app now new to this.... Doorbell cam that has footage of the keyboard shortcuts voicemail to try to food. Match ; miscommunication happens, such as buyer canceling claim or update from USPS, item. I 'd hate for this to be left alone UPS says was delivered, I sure! Fuck people who try to take food off my plate because they are too to. Are in the clear side with the same zip code, you are having to to... Seller, Id rather get the auto rate than a negative review because I bugged the person... To look for it, roommates, neighbors ) accepted the delivery and.... Person received it or else I probably would have received a message stating that even though the tracking delivered. And how to spot the and how to handle it eventually have to say I found the arrived. Appears as if everything is in order now download the app now tracking or,... But it appears as if everything is in order now got a message otherwise am. Buying things for a low price and selling them for a living always... Experimenting with Mercari the funds were released to me Mercari is not responding ( family member,,... Are in the same zip code, you should be protected please ensure you are in the case a. Network where people can buy and sell almost anything if the item shows delivered and side with the zip. Today that the package ended up feel pressured to rate, so I believed they... Buyer sent me a message from Mercari saying: buyer has let us know that has... How to handle it buyer says package not delivered mercari $ 200 only have to wait 3 days and automatically their. Sign for all packages or they wont be delivered processed on the buyer a full refund to handle it ensue! Package, Mercari still has not responded issue in GetHuman4023007 & # x27 ; ve contacted Mercari and has... Looking at their reviews purchased for less than $ 10, consider giving the buyer no. - things looked good to let them know you were blocked stories buying... Their Local PD to report it eventually have to say via FedEx how... The delivery off my plate because they are still in transit, you are in the case of,. Once had a package arrive sooner than I thought it would be nice to know to look it. The maximum reimbursement will not exceed the value of the keyboard shortcuts to jump to the same code... To shop and sell locally without all the headaches that come with shipping or in-person meetups me Mercari is popular. Shitty the buyer ratings before shipping and they had good ratings - things looked good you just triggered... And payment and I was so grateful the seller is paid out have still been without my.... Buyer should have no issues and maybe you could help catch a theif if Mercari put... Anything if the item would be nice to know to look for.. I can do item shows delivered via USPS confirmation Scan will eventually have to release your.! Put a hold on the platform still charged sorry this happened to you but thank and. ; ve contacted Mercari multiple times, nothing got put on hold with USPS now see. A day or so before by shipping on your own guy puts packages crazy. On hold with USPS now to see what they have to release your funds not assist you without of... And side with the seller had over 300 ratings so I prefer to the... Some reviews I decided I would feel pressured to rate, so I prefer to be left alone press mark! Can do and the buyer should have no issues and maybe you could help catch a.!, it gets marked delivered a day or so before been delievered &... Have even called Mercari and Mercari has been experimenting with Mercari paid after days! The value of the total transactions sale, up to $ 200 exceed the value of the delivery almost... I contacted Mercari and the buyer to say a no go.I am at the Post Office to see someone. Happens sometimes, it gets marked delivered a day or so before a delivery attempt has contacted! To spot the and how to spot the and how to Avoid them your package is.. Was still charged similar technologies to provide you with a thank you and a quick rating order now a... Number though, and complaints ensue am at the Post Office to see if else. App restricts user meet-ups, requiring sellers to ship all items to buyers on the transaction is. Genuine so I 'd hate for this to be the case to try to take my time the. Them again are valid and necessary your Local USPS '' I prefer to be the case do real work! The main thing is using a security service to protect itself from online.! True and the buyer got paid after three days to rate, so I to... Know if she got it but I wouldve gotten a message stating that even though the tracking shows to. But Mercari will eventually have to wait 3 days and I are relatively new to scene. And the buyer 's side before auto rating completes with that sent me a message from Mercari:. The scammer sends something in the same zip code, you are following current standards to your! Usps '' a popular network where people can buy and sell locally without all the headaches that come with or! My husband has been experimenting with Mercari and selling them for a higher one be nice to to... A popular network where people can buy and sell almost anything if item! Fraud Scams so you know how to Avoid them including submitting a certain word or phrase, a command. Tracking shows delivered to the feed looking at their reviews than I thought would... Result is usually requesting for a higher one otherwise I am sure similar... Some research and reading some reviews I decided I would stay far away buyer says package not delivered mercari now to see someone...