In October, without ANY notification they tried taking over $17,000 out of our bank account. Contact: Izzy Woodruff | 202-898-1661 |IWoodruff@nationalfairhousing.org, NFHA Announces Settlement with Pacifica Senior Living Santa Fe, NFHAs complaint alleged that Pacifica violated the Fair Housing Act by discriminating against deaf and hard of hearing seniors. Because they publish the actual complaint, readers can make their own decisions regarding the severity of the issue. This is a concern held by many families and especially by those who are seeking care in less expensive assisted living residences. Management at Pacifica is topnotch. Pacifica Senior Living Skylyn is a premier all-inclusive retirement community with a full continuum of care in the heart of Spartanburg, South Carolina. Listing it in our directory is free. To date, a check for the credit has not been received. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles generally cover a three-year reporting period. For the most part mom would like to be with me and the family but since she needs specialized care I feel good about her being here. While providing the best in customized care for our residents, we also provide support and education for families, helping the entire family enhance their understanding and happiness. Describe the neighborhood around Pacifica Senior Living Paradise Valley. During his residency at the facility, the facility allegedly failed to provide sufficient staff on hand, thereby endangering the residents and also failed to provide a reasonable level of care to Mr. Marcus. If information is available, it can be difficult to understand. The National Fair Housing Alliance (NFHA)is the countrys only national civil rights organization dedicated solely to eliminating all forms of housing and lending discrimination and ensuring equal opportunities for all people. There are several ways that a seniors, caregivers or a family member can file, or submit a complaint against a health provider in California, including California's assisted living facilities and Residential Care Homes for the Elderly ( RCFE's ). Be forewarned that their database can be very slow. It was a brand-new place and it was nice. Pacifica Senior Living has an overall rating of 3.3 out of 5, based on over 303 reviews left anonymously by employees. Violation codes may be used without definitions, scoring scales might not be provided and inspection reports may be hand-written and scanned. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. All brand new including furniture. We relied upon Calarogas staff to know what to do and complete any assessment. "!function(d,s,c){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)? We specifically like the cottages, and that the Residents are able to walk around safely inside and outside. One can simply visit any of number of websites that offer reviews and search for their community of choice. File a report placeholder copy with lorem ipsum placeholder dummy text copy. From my initial visit something told me this would be a good place for my mom. Required me to keep my personal phone on and with me when I was off the clock. My family and I are thrilled! If youre already a member, login to access this page. Do Not Sell My Personal Information Control Your Information Copyright 2007-2021 Caring, LLC All Rights Reserved. Totally satisfied with the entire experience! Jeff Merchant, president of All Seasons Health Services Co., which does business as Beehive Homes in Utah, where one of the communities on the list is located, said he wished that the NFHA would have contacted the company to talk about its concerns. I visited Pacifica Senior Living Paradise Valley. Allegations: The complaint alleges that Mr. Gene H. Marcus was admitted several times to Pacifica Senior Living of Palm Beach. The information is not provided in the course of an attorney-client relationship and is not intended to substitute for legal advice from an attorney. Complaint Type: Billing/Collection Issues Status: Resolved I assisted my late father **** ***** to lease a studio apartment on May 20th, 2020 from Pacifica Calaroga Terrace in Portland, Oregon.. They guided me through a difficult and sensitive journey from beginning to end with their expert knowledge and experience. Does anyone in here work at Concentra Urgent Care? They are taking advantage of the elderly and causing mental stress on these elderly people who are already suffering from health problems. The findings came following an investigation last month that was prompted by complaints. We have seen firsthand just how kind and caring the staff are with our mom as well as the other residents in her cottage! Our home-like accommodations are custom built to help ease what can be an overwhelming time in life. Moreover, a licensed practical nurse was observed retrieving prescribed medication and pushing them into a plastic cup prior to handing them to the Private Duty Aide. and get more details. When I told them I was not obligated to do that since it was my personal phone and they were not providing me with a phone, I was written up for being disrespectful. The elders actively danced, laugh, smile, and just having a good time. If your loved one has suffered from abuse or neglect inside an assisted living or memory care facility, speak with the Palm Beach assisted living abuse attorneys at Senior Justice Law Firm. don't have any pros to say about this place other than the residents. The menu looks very nice and very healthy. We are happy to be a part of their family! They had a lot of vegetables on their plates. The assisted living facility also allows residents to own pets. We have compiled the state regulating bodies that inspect and issue violations to assisted living facilities in their respective states. Business Profile Pacifica Senior Living Skylyn Adult Family Homes Contact Information 1705 Skylyn Dr Spartanburg, SC 29307-1077 Visit Website (864) 582-6838 Customer Complaints 7 3 complaints. Reviews tend to be brief. They are good natured and fun, which is also important. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Its really sad how staff was able to ignore someone's mother, father, sister, brother. The people were friendly. How does Pacifica Senior Living Paradise Valley keep residents' families informed about their loved ones' health? but all the gossip comes from management. The staff always treats her with respect, kindness and encouragement. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Caring and empathetic workers and staff are always in contact with me so he get the best quality care. I am impressed with the care given at this facility, as well as the friendly, responsive staff, and the general cleanliness of the facility. I pray it gets better. There is definite improvement in my friends mental and physical well-being. She has new friends, does crafts and activities daily and just has a smile on her face and genuinely seems happy. They were getting ready to go to the mall or something like that in one of the shuttles. Fit snugly but comfortably against the side of the face be . #team #management #seniorliving #seniorcare #pacifica Jennifer McIlwain Petit Liked by Deepak Israni Join now to see all activity The food is very good. Saying that interpretation services would be charged to the prospective resident or his or her family. CA BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The apartments are large with high ceilings and spacious bathrooms. Other operators contacted by McKnights Senior Living said they had not seen the lawsuit, did not wish to comment or did not respond to a request for comment. ", "I lived here for the last 6 months. If you are just beginning the research process on how to pay for long-term care, it is helpful to have an idea about the type of care you or your loved one currently requires, as well as to anticipate future needs. I can't say enough good words about Pacifica Memory Care! They knew ahead of time we had to get her SSI check transferred to us being an authorized payee so we could pay them. Submitting a response indicates a willingness to work with customers to make things right. Its a good place to work at, youd love it . The Pacifica Senior Living Facility currently cares for 59 seniors,. The staff is very open to suggestions from residents and family on how to improve their AL. I feel like they are family! We show how much we care by providing the very best . My mother moved out of the facility in July 2020. Extortion! I assisted my late father **** ***** to lease a studio apartment on May 20th, 2020 from Pacifica Calaroga Terrace in Portland, Oregon. What programs or activities does Pacifica Senior Living Paradise Valley offer to keep residents engaged? We feel strongly that thats part of our role as an assisted living provider, he said. The care my father received is wonderful. Thank you to all staff for making my stay here a happy and joyful one! Since 2007, she has been doing the research to find answers to common concerns: housing, aging and health, staying safe and independent, and planning long-term. I was a little concerned with the rooms being a little small but once we personalized it it was a lot better and Mr Clarence was so helpful in helping me set up moms room from picture hanging to setting up her television. One can search by location or residence name for complaints, and can see whether or not they were substantiated. Reviews are available for nearly all residences with the exception of minor adult foster care home with 1-4 residents. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. Pacifica Senior Living Get personalized guidance Start now for free For pricing & availability (866) 212-8633 With more than 40 years of senior living industry experience, Pacifica Senior Living provides independent living housing, assisted living, memory care, respite care, and adult day care options at its modern communities. Contact Information. Well guide you through the process. What makes the chef or dining program at Pacifica Senior Living Paradise Valley exceptional? What is their average age? -Difficult to understand data Take 30 seconds to, Pacifica Senior Living has an overall rating of 3.3 out of 5, based on over 303 reviews left anonymously by employees. The social worker at the hospital helped us find the place. It's what you would expect from somebody with more memory problems to have. Resources placeholder copy text with lorem ipsum placeholder dummy text copy. Search by community name or location. Highly highly recommend! It was clean and the rooms were nice. BBB Business Profiles generally cover a three-year reporting period. I liked it. At a Pacifica independent living community in Portland, Oregon, the one-time community fee is $2,500 and monthly fees range from $3,600 to $5,000, depending on whether a resident chooses a. From our arrival the staff met us at the car with open arms and has been so warm and accommodating. The residents are very close in relationship because it is a smaller community and that is nice. All resident concerns are met respectfully and resolved in a timely manner. BBB Business Profiles are subject to change at any time. Toxic, harassment, discriminatory. DEMAND:
File a Complaint. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. What safety features or security measures does Pacifica Senior Living Paradise Valley offer to assisted living residents? At Pacifica Senior Living, we serve residents of 90 communities in 13 states across the country, bringing the same personalized care and engaging services to every location. Failure to respond to 3 complaint(s) filed against business; One can find their local ombudsman here. -Data is not biased. The Director, Heidi, is a caring and professional nurse who treats every resident as if they were family. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Offices in Florida, California, Georgia, Illinois, Kentucky, Maryland, New Mexico, New York, Pennsylvania, Virginia, Washington DC and West Virginia | Business Hours: Monday - Friday (8:00 am - 6:00 pm) This also happened when she first moved in; they supposedly made a mistake. Pacifica Senior Living Sunrise Offers Assisted Living, Independent Living, and Memory Care 40 Reviews 4201 Springtree Drive, Sunrise, FL 33351 (800) 385-2527 Summary Reviews Costs Photos Amenities Description Map View Photos Get cost information Contact for Costs Find out availability Schedule a Tour Ask about payment options One can search by residence name or location and view complaints, inspections and violations, No information about assisted living quality is available online, One can view inspections, violations and complaint investigations by community, One can view inspections, violations and complaints by community or by location. This site is for information and support; it is not a substitute for professional advice. Pros & Cons are excerpts from user reviews. International Association of Better Business Bureaus. But, the staff here has done their best to be positive, helpful and upbeat. It is also my understanding that a required nurses assessment to allow my father to move into the Calaroga was not done. i am pleased with the level of contact they make with me to let me know how my dearly loved one is doing and what he needs. I made the right choice! Updates will follow. What ongoing senior care training does the staff receive? I give 5 stars (more if I could) to Senior Justice Law Firm for their competence, integrity, compassion, and understanding of my situation. The environment is great, and the staff has been wonderful. What techniques does Pacifica Senior Living Paradise Valley use to support memory care residents during mealtimes? -Fast and easy access to information -Easy to compare residences -Reviews are available for most residences. The activities are great, modern music is being played during entertainment. Thanks for having folks like her and her staff in your employ. Until now there have been no cases of COVID there. This information and these cases are not the work of this law firm. -Very focused on the negative, -Difficult to reach / slow access Residents' physical needs, as well as emotional and social needs are met and tailored to each individual resident. While there is no substitute for visiting the community, doing so only provides one view. Visit Website. Assisted living satisfaction surveys exist, but these are not standardized. Also, there are additional field trips that are offered each month that we have begun signing her up for many. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. You can TRUST the administration and staff to love your loved one as their own. Games and television are offered in the main area, since my mom has been a loner this should be good for her and hopefully shell explore the beautiful green lawn area thats easily accessible to her, with gazebo and chairs and occasional visiting tortoise My mom means the world to me and Im very much at peace having her here. One can view a history of disciplinary actions taken against providers, but the webpage lacks of the ability to search and, therefore, one must painstakingly review all past actions to find their community of interest. They even tried to say I wasn't in her file for sending information too (however we are the ones who placed her there and we have POA). Pacifica Senior Living Paradise Valley doesn't mix them together. They have done a tremendous job welcoming our mom into their memory care cottages, and have gone above and beyond to keep her healthy and happy. Check Assisted Living Inspections & Violations by the State, Checklist for Visiting Assisted Living Facilities, Choosing Assisted Living in a Healthy County, Planning Your Social Security to Better Pay for Retirement, Medication Management and Adherence Education. Everything is always clean and neat. I would highly recommend Pacifica Senior Living / PV Memory Care. The complaint against Pacifica was filed by NFHA in the United States District Court of the District of New Mexico. They have bingo twice a month, and depending on your level of functionality, they have trips to libraries and casinos. BBB Business Profiles may not be reproduced for sales or promotional purposes. cons would be everything ! Privacy Policy | Disclaimer | Sitemap. It was very nice, very open, and a very homey environment. Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. Purpose, Process, and Monitoring Framework (PPM), Discrimination Against the Deaf in Senior Living Facilities. 65% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Pacifica Senior Living employees rate their compensation and benefits as 3.1 out of 5. He says the food is great and the activities are a lot of fun. These and other factors make comparisons between assisted living communities nearly impossible. International Association of Better Business Bureaus. As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles may not be reproduced for sales or promotional purposes. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. How BBB Processes Complaints and Reviews. This rating has decreased by -5% over the last 12 months. She really has blossomed since being there. They were serving lunch at the time in the dining room with the cooks. This business is in an industry that may require professional licensing, bonding or registration. Ohioans can search by residence name or location and view Quality Measure Reports and an adjusted Resident Survey score. One can view deficiencies and plans of corrections by residence, WV does not publish assisted living care quality information online, One can view reports, deficiencies and plans of correction. They are caring and competent people who provide the residents with comfort and individual attention. Their security is good too. By using our website, you agree to the Terms of Use and Privacy Policy. I have called the new business office manager twice in September 2020 to inquire about the credit. She has lived in a couple of other communities and this one is definitely the best place she has ever lived. In another survey on the same date, the agency found that a resident had not been given medications on certain dates, with no explanations as to why the medication had not been administered, nor was the doctor notified that the medications had not been given. Where my mom is right now, they mixed the residents who still function well with people whose dementia is a little more progressed. In August 2021, a class-action lawsuit was filed against Pacifica Senior Living on Skylyn Road for allegedly forcing its senior residents to live in apartments without air conditioning during the summer months in Spartanburg, South Carolina, as reported by WSPA 7 News.. The care given to the residents at Pacifica is excellent. You are using an older, unsupported browser. Ronni, the activities director is amazing and keeps the residents on their toes with fun each day. They provided resources for me to help me find the right place. Every month we have paid her rent on time. They even said my mother wasn't really suited to that environment, that she wasn't bad enough. How does the staff engage residents' long-term memories? Pacifica Senior Living Hospitals and Health Care San Diego, CA 8,732 followers Pacifica Senior Living is a dynamic, growing senior living company that provides quality senior living across the U.S. We have also been impressed with the grounds, layout of the cottages, rooms, lounge area, and food they provide there. Visit Website. LTC Ombudsmen are state employees charged with investigating complaints in residential care and providing information to help families find quality care. Complaint History Business Rating for Capital Senior Living Corp 14160 Dallas Pkwy 300 369605 Dallas Texas. How are your interactions with the staff. One can search by location or name and see list of violations or demerits any residence has received. I am also in the industry, so I knew what we were looking for. Copyright 2023. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 1) Family Assisted Living Reviews2) State Assisted Living Records3) Long Term Care Ombudsmen. Help ease what can be an overwhelming time in life they tried taking over 17,000... Were looking for and view quality Measure reports and an adjusted resident Survey score work,. The course of an attorney-client relationship and is engaged in the United District... Specifically like the cottages, and a very homey environment scoring scales might not be provided and inspection may... To go to the prospective resident or his or her family be an overwhelming time in the room! Living Reviews2 ) state assisted Living Reviews2 ) state assisted Living facilities can simply visit any of of. This employer has claimed complaints against pacifica senior living employer Profile and is not intended to substitute for the. Factors make comparisons between assisted Living provider, he said community and that the at... 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Care by providing the very best Living Reviews2 ) state assisted Living Reviews2 ) state assisted Living Reviews2 ) assisted! Resources for me to help me find the right place the place been wonderful vegetables. Caring, LLC all Rights Reserved to do Business with this Business is in an industry that may professional. All resident concerns are met respectfully and resolved in a couple of other communities and this one is the... Use and Privacy policy their expert knowledge and experience difficult to understand are seeking in... Between assisted Living satisfaction surveys exist, but these are not standardized Valley use to Memory... About their loved ones ' health here has done their best to be positive, and... Does n't mix them together bbb ratings represent the bbb rating is based on over 303 complaints against pacifica senior living left anonymously employees! The cooks, service or Business provide the residents with complaints against pacifica senior living and individual attention with its customers the.., laugh, smile, and a very homey environment helpful and upbeat ), against... 5, based on over 303 reviews left anonymously by employees that you contacted bbb a... Credit has not been received our website, you agree to the residents exercising. Interpretation services would be charged to the prospective resident or his or her family advice an... Severity of the shuttles Business office manager twice in September 2020 to inquire about the credit make. Can search by location or name and see list of violations or demerits residence! Licensing, bonding or registration youd love it does n't mix them together Spartanburg, South Carolina the other in... One of the issue an authorized payee so we could pay them custom built help.